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At Coventry Health Care of Delaware, we take pride in our excellent customer service. Located in Newark, Delaware, our dedicated team of highly-trained customer service representatives are friendly and knowledgeable. Best of all, they answer your calls quickly and accurately. Please contact the number below with all general inquiries and Customer Service will direct you from there.
Please be aware that you are contacting Coventry Health Care of Delaware, which services members of employers based in Delaware or Maryland. If you are outside of this service area, please visit our corporate web site, www.cvty.com, and select your state from the drop down menu under "you're covered" on the right hand side of the page in order to be directed to the appropriate contact.
Support
back to topMembers
Customer Service
(800) 833-7423
TTY (877) 843-1942
Monday - Friday
8 a.m. - 5 p.m. EST
Coventry Health Care of Delaware
750 Prides Crossing
Suite 200
Newark, DE 19713
DECustomerService@cvty.com
IMPORTANT APPEALS INFORMATION
As a reminder, effective 07/26/2010 we moved from our Centerville Rd location in Wilmington, DE.
Please update your records to reflect our new address as indicated above.
Our forwarding address will be expiring and this will delay a response to your Appeal.
MHNet Behavioral Health
Customer Service
(800) 835-2094
Claims
(866) 992-5246
Health Services
The Nurse Line is on call for you 24/7
(Available for group and individual fully-insured members only)
(888) 435-0428
Urgent After Hours Request
For urgent, after-hours health care issues or authorizations requests, please page the on-call nurse at
(888) 369-6624
Sales
back to topBrokers
Coventry's Broker Services Hotline is your direct line to service for:
- Claims and benefits
- Enrollment and eligibility
- Premium payments and billing
- Commissions information
- Online services such as BenefitExpress
- Online Account Management - direct number (866) 667-3062
Call (866) 287-6597 to reach the Broker Services Hotline:
For faster service, please have your password readily available.
Monday through Friday
8:00 a.m. through 5:00 p.m.
To obtain group insurance quotes or submit employer group applications:
Delaware Large Group 51+ CoventryDELQuotes@cvty.com
Delaware Small Group 1-50 DESGNewBusiness@cvty.com
Maryland Large Group 51 + CoventryMDQuotes@cvty.com
Maryland Small Group 2-50 MDSGNewBusiness@cvty.com
Small Group Renewals for DE & MD
DESmallGroupRenewal@cvty.com
- Request More Information
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Use our online form to submit a question or request more information.
